Client Rights & Responsibilities
Effective Date: August 1, 2026
At Form & Flow Bodywork Inc., we are committed to providing a safe, professional, respectful, and client-centred environment.
We believe that clients have the right to understand their treatment, communicate their needs, and participate in decisions regarding their care.
Client Rights
As a client of Form & Flow Bodywork Inc., you have the right to:
1. Respectful and Professional Care
You have the right to receive services in a professional, respectful, and non-discriminatory environment.
2. Privacy and Confidentiality
You have the right to reasonable privacy and to have your personal and health information handled confidentially in accordance with our Privacy Policy and applicable privacy requirements.
3. Informed Consent
You have the right to receive an explanation of the proposed treatment and to ask questions before or during your appointment..
You may decline, modify, or stop any technique or treatment at any time.
4. Communication
You are encouraged to communicate with your therapist about:
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Pressure or intensity
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Pain or discomfort
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Temperature
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Positioning
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Areas you would like treated or avoided
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Any concerns regarding your treatment
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Your comfort and safety are important to us.
5. Professional Boundaries
All treatments are provided within appropriate professional boundaries.
Clients may not request or engage in sexual, inappropriate, threatening, or otherwise unprofessional behaviour.
Form & Flow Bodywork Inc. reserves the right to immediately end a treatment if professional boundaries are not respected.
6. Questions About Treatment
You may ask questions about the techniques being used, the purpose of treatment, expected responses, and general after-care recommendations.
7. Declining Treatment
You may decline any part of a treatment or choose not to proceed with treatment.
Your decision will be respected.
8. Accessibility
Clients may request reasonable assistance or accommodations related to accessibility.
Please contact us in advance whenever possible so that we can discuss how we may best assist you.
Client Responsibilities
To help ensure safe and effective treatment, clients are responsible for:
1. Providing Accurate Information
Providing accurate and complete information regarding your health history, injuries, medications, allergies, medical conditions, and other relevant circumstances.
2. Updating Health Information
Informing your therapist about significant changes in your health or medications before treatment.
3. Communicating During Treatment
Letting your therapist know immediately if you experience pain, discomfort, dizziness, nausea, excessive pressure, or any other concern during treatment.
4. Following Professional Recommendations
Following reasonable treatment and after-care recommendations and seeking medical attention when appropriate.
5. Arriving on Time
Arriving on time for scheduled appointments.
Late arrivals may result in a shortened treatment while the full appointment fee may still apply.
6. Cancellation and Rescheduling
Providing at least 24 hours’ notice when cancelling or rescheduling whenever possible.
Please refer to our Cancellation & No-Show Policy for additional information.
7. Respectful Conduct
Treating your therapist and the treatment environment with respect.
Harassment, discrimination, threats, inappropriate sexual behaviour, or other unacceptable conduct will not be tolerated.
Safety and Professional Judgment
Your therapist may modify, postpone, or decline treatment when reasonably necessary for your safety or when treatment may not be appropriate based on the information available.
When appropriate, you may be advised to seek assessment or care from a physician or other qualified healthcare professional.
Massage therapy is not intended to replace medical diagnosis or treatment.
Questions or Concerns
If you have questions, concerns, or feedback regarding your rights, responsibilities, treatment, privacy, or accessibility, please contact us.
Form & Flow Bodywork Inc.
103 Sandarac Pl NW
Calgary, AB T3K 2Y5
Canada
Phone/Text: 587-973-9991
Email: formflowbodywork@gmail.com
We value your feedback and are committed to providing a professional, safe, respectful, and client-centred experience.