Privacy Policy

Effective Date: August 1, 2026

Form & Flow Bodywork Inc. (“Form & Flow Bodywork,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, book an appointment, complete an intake form, or receive services from us.

1. Information We Collect

We may collect information including:

Full name
Phone number
Email address
Address, where required for administrative purposes
Appointment and treatment history
Health and wellness information provided voluntarily through intake or consent forms
Information about injuries, pain, medical conditions, medications, or other relevant health information that you choose to provide
Payment and transaction information
Communications between you and Form & Flow Bodywork
Information submitted through our website, booking system, or online forms

2. How We Use Your Information

We may use your personal information to:

Schedule and manage appointments
Provide massage therapy and wellness services
Understand your health history and treatment needs
Maintain client records and treatment notes
Communicate with you regarding appointments and services
Process payments and issue receipts
Manage packages and memberships, where applicable
Meet legal, regulatory, insurance, and professional requirements
Respond to inquiries and provide customer service
Improve our services and website

We will only collect information that is reasonably necessary for these purposes.

3. Health Information

Health and treatment information is collected only when reasonably necessary to provide safe and appropriate services and to maintain client records.

We take reasonable steps to protect health information from unauthorized access, use, disclosure, loss, or misuse.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to:

Service providers who assist us with booking, payment processing, website hosting, or business administration
Professional or regulatory organizations where required
Insurance companies or other third parties when authorized by you or required for processing a claim
Government authorities where required by law
Emergency services or healthcare professionals where necessary to protect health or safety

We only disclose information that is reasonably necessary for the relevant purpose.

5. Online Booking and Third-Party Services

Our website may use third-party services such as website hosting, online booking, payment processing, email, or client management platforms.

These third-party providers may collect or process information according to their own privacy policies and terms of service.

6. Protection of Personal Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable legal, professional, insurance, or accounting requirements.

8. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate or incomplete information, subject to applicable legal requirements.

Requests may be made by contacting us using the information below.

9. Children and Minors

Clients under the age of majority may require parent or legal guardian consent before receiving services.

Where required, we may collect information from or about a parent or legal guardian for consent and administrative purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Form & Flow Bodywork Inc.

103 Sandarac Pl NW
Calgary, AB T3K 2Y5
Canada

Phone: 587-973-9991
Email: formflowbodywork@gmail.com